Customer Engagement Executive

Join Tensho Marketing as a Customer Engagement Executive and become a key player in driving meaningful connections between brands and their audiences. Based in the vibrant locales of Bali, you’ll have the opportunity to work in dynamic environments while crafting impactful customer experiences.

In this role, you’ll work closely with our team to develop and implement strategies that enhance customer satisfaction and loyalty. Leveraging tools like Salesforce and HubSpot, you’ll manage customer interactions, analyze data to identify trends, and create personalized engagement plans. This is your chance to make a tangible difference in how brands connect with their customers in Bali’s diverse and dynamic market.

📋 Tanggung Jawab Pekerjaan

• Develop and execute customer engagement strategies to enhance brand loyalty and satisfaction.
• Manage customer interactions using Salesforce and HubSpot, ensuring timely and effective responses.
• Analyze customer data to identify trends and insights, using tools like Google Analytics and Tableau.
• Create and implement personalized engagement plans for high-value customers.
• Collaborate with the marketing and sales teams to align customer engagement efforts with overall business goals.
• Monitor and report on key performance indicators (KPIs) related to customer engagement.
• Stay updated with industry trends and best practices in customer engagement.
• Provide exceptional customer service to both internal and external stakeholders.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Marketing, Business, or a related field.
• 2-4 years of experience in customer engagement, relationship management, or a similar role.
• Proficient in using Salesforce and HubSpot for customer relationship management.
• Strong analytical skills with experience in data analysis tools like Google Analytics and Tableau.
• Excellent communication and interpersonal skills to build and maintain strong customer relationships.
• Ability to work independently and as part of a team in a fast-paced environment.
• Familiarity with local market dynamics in Bali is a plus.
• Fluency in English and Bahasa Indonesia.

🛠️ Keahlian

Lowongan Terkait