Branch Supervisor - Balikpapan
Join Estetika Prima Duti Utama as a Branch Supervisor in Balikpapan and lead a dynamic team in delivering exceptional customer service in our clinic. This role is pivotal in ensuring operational excellence, team coordination, and maintaining high standards of service. In this fast-paced environment, you'll oversee daily operations, manage staff schedules, and implement strategies to enhance customer satisfaction. Our clinic in Balikpapan is a thriving hub of beauty and wellness, and we're looking for a passionate leader to help us continue our growth story.
As a Branch Supervisor, you'll be at the heart of our operations, ensuring that every aspect of our clinic runs smoothly. You'll work closely with your team to deliver top-notch services, from beauty treatments to wellness programs. Your ability to motivate and develop your team will be crucial in achieving our collective goals. This is an exciting opportunity to make a real impact in the beauty industry, with the support and resources of a well-established company.
📋 Tanggung Jawab Pekerjaan
- Oversee daily clinic operations, including scheduling and staff management.
- Ensure compliance with health and safety regulations.
- Train and develop staff to maintain high service standards.
- Manage inventory and procurement to ensure adequate supplies.
- Handle customer complaints and resolve issues promptly.
- Monitor and report on key performance indicators (KPIs).
- Coordinate with other branches to share best practices and resources.
- Promote and implement new services and treatments.
🎓 Kualifikasi & Syarat
- Bachelor's degree in Business Administration, Hospitality, or a related field.
- Minimum 3 years of experience in a supervisory or managerial role, preferably in the beauty or wellness industry.
- Proven track record of leading and developing high-performing teams.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and clinic management software.
- Certification in customer service or leadership is a plus.
- Ability to work flexible hours, including weekends and holidays.
- Passionate about the beauty and wellness industry.
🛠️ Keahlian
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